Privacy Policy – PT Gaming PH Data and Account Protection

PT gaming ph collects personal data that you provide directly and data generated automatically when you use the platform. We collect only what is necessary to operate your account, process transactions, maintain security, and comply with applicable requirements.

Data you provide directly:

• Your name, date of birth, and Philippine mobile number at registration.
• Government-issued identification and supporting documents submitted for KYC verification.
• GCash account details, Maya account details, or Philippine bank account information provided for deposits and withdrawals.
• Messages and information shared with customer support.

Data collected automatically:

• Device information including device type, operating system version, and browser type.
• IP address and approximate geographic location at the time of login or account activity.
• Session data including login timestamps, pages accessed, games played, and bets placed.
• Cookie and local storage data related to session management and platform function (see Section 8).

Your personal data is used for the following purposes on pt gaming ph:

• Account management: Setting up and maintaining your player account, processing registration, and enabling login via OTP.
• Transaction processing: Handling PHP deposits through GCash, Maya, or bank channels, and processing withdrawal requests to your verified account.
• Identity verification: Confirming your age and identity through KYC to comply with responsible gaming requirements and prevent underage access.
• Security and fraud prevention: Monitoring login activity, detecting unusual account behaviour, and protecting your account from unauthorised access.
• Platform operation: Maintaining game performance, resolving technical issues, and improving the overall experience based on how the platform is used.
• Customer support: Responding to your queries, processing complaints, and resolving disputes related to your account or transactions.
• Legal compliance: Meeting obligations under applicable Philippine laws and regulations, including record-keeping requirements for financial transactions.

PT gaming ph processes your personal data on the following bases:

• Contractual necessity: Processing your registration data, transaction records, and KYC information is required to deliver the services described in the Terms and Conditions you agree to when registering.
• Legitimate interests: Security monitoring, fraud detection, and platform improvement are carried out in the legitimate interests of protecting players and maintaining platform integrity.
• Legal obligation: Record-keeping, identity verification, and certain disclosures may be required under applicable Philippine law. PT gaming ph processes data for these purposes as required.
• Consent: Where consent is the basis for a specific processing activity — such as optional communications — you may withdraw consent at any time without affecting your account or services.

PT gaming ph does not sell your personal data. We share data only where necessary for the platform to function or to comply with legal requirements:

• Payment processors: GCash, Maya, and Philippine banking partners receive the transaction data needed to process your deposits and withdrawals in PHP. These providers have their own privacy policies governing their use of your data.
• Identity verification providers: KYC documentation may be processed by a third-party identity verification service operating under appropriate data handling agreements.
• Game providers: When you play a game supplied by a third-party provider such as PG Soft, JILI, or Pragmatic Play, your session data related to that game is processed by that provider's systems under their own terms.
• Legal and regulatory bodies: PT gaming ph may be required to disclose account or transaction data in response to a valid legal request, court order, or regulatory requirement under Philippine law.
• Internal operations: Data may be shared between internal teams — support, security, technical — on a need-to-know basis for the purposes described in Section 2.

PT gaming ph retains personal data for as long as it is needed for the purposes described in this policy, or as required by applicable law. Specific retention periods depend on the type of data:

• Account and registration data is retained for the lifetime of your active account and for a period afterward as required for legal compliance and dispute resolution.
• Transaction records including deposit and withdrawal history are retained in line with financial record-keeping requirements under applicable Philippine regulations.
• KYC documents are retained for the period required to satisfy identity verification and anti-money laundering obligations.
• Support communications are retained for a reasonable period to allow follow-up on ongoing matters and to support quality assurance.

When data is no longer needed and there is no legal requirement to retain it, it is securely deleted or anonymised in accordance with our internal data retention procedures.

PT gaming ph applies a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• SSL (Secure Sockets Layer) encryption is applied to all data in transit between your device and our servers.
• OTP-based verification is required for login and for sensitive account actions such as withdrawal requests.
• Account passwords are stored in hashed form — they are not readable even by platform staff.
• Access to personal data within the organisation is restricted on a need-to-know basis and subject to internal access controls.
• Security monitoring systems are in place to detect and respond to unusual login patterns or access attempts.

While pt gaming ph maintains robust security measures, no online system can guarantee absolute security. You are responsible for keeping your own login credentials and OTP codes confidential and for notifying support immediately if you suspect your account has been accessed without your knowledge.